Omnichannel Platform 101

About Course

This course will guide you through basic usage of Qiscus Omnichannel Platform. It includes but not limited to using channel, chat room, configuring omnichannel, view insight through analytic, mobile usage, and seek for support and help.

Course Content

Introduction

What is Qiscus Omnichannel Platform?

07:07

User Onboarding

Customers Menu
The Omnichannel Chat dashboard has a Contact menu which is used to store data from customers who have been added to the contact list. The Contact feature has two versions, namely Contact version 1.0 and Contact version 2.0. For both versions, there are different features, namely the Customer Group menu which is located on the Contact menu page.

Configuring Omnichannel Settings

Chatbot Integration

View Insight in Analytics

Accessing Omnichannel Platform via Mobile App

Find Support and Get Help

Evaluation

Omnichannel Platform 101

About Course

What Will You Learn?

Course Content

Introduction

What is Qiscus Omnichannel Platform?

User Onboarding

User registration, Verification, and Login

Agents Login and Dashboard Access

Channel Integration Setup

Exploring Inbox and Chat Rooms

Customer Menu Version 1.0

Customer Menu Version 2.0

Merge to Existing Customer

Configuring Omnichannel Settings

Exploring Settings Page

Managing General Chat Feature

Managing Agent

Managing Chat Templates and Tags

Chatbot Integration

Integrating Chatbot

Things about Chatbot

View Insight in Analytics

Analytics Panel and Its Tabs

Agents Analytics

Custom Analytics

Accessing Omnichannel Platform via Mobile App

Omnichannel Platform Mobile App

Find Support and Get Help

Where to Find Support and Get Help

Contoh

Evaluation

Let’s start!

Omnichannel Platform 101

About Course

What Will You Learn?

Course Content

Introduction

What is Qiscus Omnichannel Platform?

User Onboarding

User registration, Verification, and Login

Agents Login and Dashboard Access

Channel Integration Setup

Exploring Inbox and Chat Rooms

Customer Menu Version 1.0

Customer Menu Version 2.0

Merge to Existing Customer

Configuring Omnichannel Settings

Exploring Settings Page

Managing General Chat Feature

Managing Agent

Managing Chat Templates and Tags

Chatbot Integration

Integrating Chatbot

Things about Chatbot

View Insight in Analytics

Analytics Panel and Its Tabs

Agents Analytics

Custom Analytics

Accessing Omnichannel Platform via Mobile App

Omnichannel Platform Mobile App

Find Support and Get Help

Where to Find Support and Get Help

Contoh

Evaluation

Let’s start!

Student Ratings & Reviews