In this course, you will learn a variety of topics, including Qiscus Omnichannel as our flagship product; how the Integration team leverages Notion for project management; key engineering best practices; and much more.
Course Content
Mastering Notion for Project and Team Management in Qiscus Integration Team
This course provides a comprehensive walkthrough of how the Qiscus Integration team utilizes Notion as a central platform for project management, team coordination, and documentation.
Through hands-on exploration and guided instruction, learners will understand how Notion is structured to support cross-functional collaboration across engineering, QA, and project management roles. The course covers both the foundational concepts and practical applications of Notion, emphasizing how it adapts to different workflows and user needs within the team.
In this lesson, we will dive deeper into Qiscus Omnichannel, the flagship product of Qiscus. We will cover its key features and explore how it can be customized to meet specific needs.
This lesson provides an overview of Qiscus Omnichannel, a real-time communication platform designed to centralize customer interactions from various platforms like WhatsApp, Messenger, and custom chat widgets into a single dashboard. We will highlights key features such as chat SDK for custom chat development, the omni-channel dashboard for managing conversations, and the integration of AI for features like chat summarization. This lesson also covers roles and permissions for agents and administrators, outbound messaging capabilities, customer analytics, and the customization options for channel integration, including the use of webhooks and APIs for custom agent allocation to manage agent workload efficiently. Finally, we will details the App Center for additional integrations and the ability to integrate with various chatbot platforms.
